RETURN / REFUND POLICY

Return/ Refund Policy

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Thank you for spending your time shopping at Golden Fantasia.

 

Our Return Policy are for the following collections:

 

  • Cool Pug In Sunglasses Collection
  • Mardi Gras Metal Mask Collection
  • Mystique Tiger Girl Collection
  • Steampunk Cat In The Hat Collection
  • Steampunk Mystique Cat Collection
  • Steampunk Dog In The Hat Collection
  • Steampunk Lady Dog Collection
  • Steampunk Star Collection
  • Steampunk Mystery Girl Collection
  • Behind The Mask Collection
  • Royalty Steampunk Collection
  • Girl With Tattoo Collection
  • Girl With Butterflies Collection
  • Pug Queen In Sunglasses Collection

 

Returns

Any items from the following Collections could be returned to us within 30 days of the order date. To be eligible for a return, your item must be unworn and in the same condition that you received it. To return please SUBMIT your e-mail address and order number ( to lana@goldenfantasia.com ) so we can get back to you with a return label.

 

Refunds

As soon as it arrives, we will issue a full refund for the entire purchase price. Please note, GOLDEN FANTASIA LLC, does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

 

Late or Missing Refunds (if applicable)
If you have not received a refund yet, double check your bank account.Then contact your credit card company which may take some time before your refund is officially posted. Next contact your bank processing time might occur before a refund is posted.

Sale Items (if applicable)
Unfortunately, these items are final sale and cannot be returned or refunded for.


Exchanges (if applicable)
We only replace items if they are defective or damaged. 


Contact Us
For further questions on the return policy or help contact us at, lana@goldenfantasia.com
 

 Replacement of Products and credits to the Member's account for products claimed as damaged or not received are subject to GOLDEN FANTASIA LLC investigation and discretion.

 

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such cases, GOLDEN FANTASIA LLC, will not make any refunds and will not resend the product.

Our Return Policy are for the following collections:

  • Heather Fitted Short Sleeve T-shirt
  • Short Sleeve Tri-blend T-shirt

GOLDEN FANTASIA LLC will review replacement/return requests only if (a) there is a missing or broken product, or a print error if GOLDEN FANTASIA LLC is at fault and (b) GOLDEN FANTASIA LLC receives a complaint within 30 days from the day the product was delivered or within 30 days after the estimated delivery date, if the product is missing.